Instead of bolstering our arguments, ideas or products with facts, stats and data, often the best move is to ask a good question, writes Michael McQueen.
For organisations that are in the service sector, building trust through consistency is a function of one vital thing: A consistent customer experience.
“The electric light did not come from the continuous improvement of candles.” There came a point where incremental innovation was no longer going to cut it.
We live in a culture that is obsessed with success. I can hardly think of an event where a leader took to the stage and celebrated a mistake or failure.